Empower Your Support Team to Deliver a Better Customer Experience
Give your customer service agents the boost they need with performance incentives and meaningful recognitions that drive results.
Improving employee engagement at top companies
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A recognition and rewards program for customer service teams
Finding the right customer service team is hard. Retaining them is even harder. By implementing strategic incentives and recognition, you can improve retention, engagement, and overall team performance. Use Cooleaf’s simple points system to celebrate your team’s hard work and drive higher customer satisfaction.
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Incentivize your customer service team to achieve performance goals
With Cooleaf, you can define goals and seamlessly reward agents based on real-time metrics, so feedback is timely and continuous. Automation is easy when you integrate Cooleaf’s rewards program with platforms like Zendesk and Front. Our API issues incentives and recognition intuitively, allowing managers to get out of the weeds.
Performance awards and incentives based on your customer service metrics
Gamification tools to improve agent performance and reward daily wins
Thousands of global reward options ranging from gift cards to team swag and other perks
Dashboards for customer support managers to track team engagement and motivation
Foster team connection with employee engagement challenges
Celebrate teamwork and reinforce your culture with ongoing challenges designed to foster learning & growth, health & wellbeing, core values, and more. With our library of virtual events and programming, you’ll have everything you need to remind your customer service agents that they’re valued and appreciated all year round.
Award points for attending workshops, trainings, or other learning & development courses to upskill your customer service agents
Support employee wellbeing with challenges designed to promote meditation, self-reflection, and wellness
Incentivize team members for improving customer feedback scores, reducing customer wait time, or other channel-specific metrics that matter to your business
Effective employee engagement surveys to measure mental health, eNPS, and more
Foster employee engagement with fun culture-boosting challenges
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Spotlight positive feedback to inspire your customer service agents
Make your core values tangible with recognition and awards, so customer support teams can see the impact they have on customer delight. With Cooleaf’s social media-style recognition feed, employee recognition is always front-and-center, so your customer service agents will feel like the heroes they are.
Manager training initiatives to drive manager-to-employee recognition
Showcase good customer service and positive examples through recognition
Peer-to-peer recognition that enhances collaboration and improve employee retention
Celebrate company core values with customizable employee awards
Meaningful appreciation gifts for Customer Service Appreciation Days and service milestones
See how top brands use Cooleaf to drive people-first experiences.
From driving efficiency for weekly benchmarks to fostering team culture across departments, Cooleaf’s all-in-one platform helps workplaces support each team member through their employee experience.
Industry: Real Estate & Lending
How MountainSeed Fostered Togetherness Through Authentic Interaction on Cooleaf
We’re Mountainseed, and we care for our employees first. This is who we are. This is us. Cooleaf helps us be us, better.
Industry: Vehicle Repair & Maintenance
How American Auto Shield Redefined Core Values & Renewed Its Commitment to Employee Satisfaction
With Cooleaf, I have new ways to collect feedback. The platform helps me to think about how I can better the culture of our organization through the power of transparency and consistency.
Industry: Software Development & IT Staffing
Empowering Employees and Elevating eNPS: SOLTECH’s Incredible 60%+ Growth Story
As our eNPS has gone up, so has our revenue. It's not coincidental. You can’t grow your business if you don’t invest in your employees.
Industry: Technology
How Bark Unlocked Intentional Engagement for Its Fully Remote Team With Cooleaf
Anything we can do to show our appreciation to our team is worth doing. Cooleaf makes this possible in a way that’s such a low lift for me, and it’s so much more than just a shout-out.
Industry: Accounting
Boosting Employee Engagement with Cooleaf
Creating a true employee experience means going beyond just recognition and rewards. It's looking at opportunities like learning and development, DEI, or company core values and incorporating them into the employee journey. Cooleaf helps teams like Frazier & Deeter do just that.
One platform to recognize, engage, and empower Customer Service Teams
Our award-winning platform improves team collaboration and motivation through a dedicated engagement strategy and powerful engagement tools, all enhanced by AI. Through intuitive recognition and expertly-designed programming, we empower workplaces to lead with love.
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Featured Content and Resources
Learn best practices from employee engagement experts
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